Privacy Policy

Last updated: February 3, 2026Version: 1.2

1. Controller Identity and Contact

Datachaser ("Datachaser", "we") is operated by Datachaser LLC, an entity incorporated in Delaware, United States, with address at 8 The Green Ste A, Dover, DE 19901.

Privacy contact and legal notices related to data: privacy@datachaser.ai

Depending on the case, Datachaser acts as:

  • Controller when we determine the purposes and means of processing (e.g., account data, billing, marketing, security, and site/service analytics); and/or
  • Processor when we process Customer Data on behalf of an enterprise client.

If a Data Processing Addendum (DPA) or enterprise contract exists, such document supplements or may prevail regarding Customer Data.

2. Scope

This Policy applies to the use of:

  • our websites, console, documentation, demos, and forms;
  • our APIs, connectors, and extraction/enrichment products;
  • communications with support, sales, and marketing.

3. Definitions

  • Personal Data: information that identifies or can identify a person.
  • Customer Data: datasets, documents, records, prompts, URLs, inputs, files, and information connected/uploaded by the customer, including generated outputs.
  • Output/Results: enrichments, inferred attributes, labels, linked entities, metadata, and generated results.
  • Usage Data: logs, telemetry, metrics, session identifiers, IP (or equivalent), events, errors, and performance.

4. Information We Collect and Process

4.1 Data You Provide Us

  • Account: name, email, company, role, credentials, and preferences.
  • Billing: tax and contact information; payment confirmations. (Card data is typically processed by our payment provider.)
  • Communications: messages to support/sales, feedback, forms.

4.2 Automatically Collected Data

  • Usage and Technical: access logs, authentication, IP, timestamps, product events, errors, browser/device.
  • Cookies and Similar Technologies: see Cookie Policy (includes marketing tracking if accepted or when legally permitted).

4.3 Customer Data

We process data that the customer inputs or connects (e.g., leads, catalogs, business records, text, CSV/JSON, web content, etc.). The customer controls what they send and is responsible for its legality.

5. Purposes

We process data to:

  • Provide and operate the service (process inputs, generate outputs, operate APIs and connectors).
  • Manage accounts (authentication, roles, permissions).
  • Payments and billing (Stripe).
  • Support and assistance.
  • Security and abuse prevention.
  • Observability/operational analytics (Datadog) for stability, debugging, and performance.
  • Marketing and measurement (Meta, Google, and similar), subject to consent and applicable law.
  • Model training and improvement (Section 6), unless applicable opt-out.
  • Legal compliance and defense of rights.

6. Model Training with Customer Data (with opt-out)

Datachaser may use Customer Data and/or Outputs to train, tune, and improve service models, agents, extractors, and pipelines (e.g., to improve accuracy, robustness, and performance).

6.1 Opt-out (Enterprise / by agreement)

Eligible customers may request in writing the exclusion of their Customer Data and Outputs from training/improvement ("opt-out"), subject to:

  • a contractual addendum (e.g., DPA or commercial annex),
  • reasonable technical limitations,
  • and possible price/plan adjustments.

If opt-out is active, Datachaser will not use that Customer Data/Outputs for training/improvement, except to the extent necessary to provide the service, security, abuse prevention, and/or legal compliance.

6.2 Safeguards

We apply reasonable security measures and access controls; minimization when feasible; and operational practices to reduce risks.

7. Legal Bases (by jurisdiction)

We process data based on:

  • Contract (service provision).
  • Legitimate interests (security, fraud/abuse prevention, service improvement).
  • Consent (cookies/marketing where applicable).
  • Legal obligation (retention, audit, requirements).

8. Sharing and Subprocessors

We share data only when necessary to operate the service, including with:

  • AWS (Amazon Web Services): hosting, compute, and storage.
  • Stripe: payment processing and fraud prevention.
  • Datadog: monitoring/observability (metrics, logs, and performance).
  • Google Workspace: corporate email and communications operation.
  • Marketing/ads/attribution (if enabled): Meta, Google, and similar providers for measurement, attribution, audiences, and remarketing (subject to consent and applicable law).

We may also share data if necessary to comply with valid legal requirements, investigate security/abuse incidents, or in corporate transactions (with safeguards).

9. International Transfers

Your data may be processed in the U.S. and other countries where our providers operate. We apply reasonable contractual and technical safeguards.

10. Retention (10 years)

We retain data for 10 years, unless:

  • the law requires a different period; or
  • a contract/DPA establishes different conditions for Customer Data.

Backups may be retained for additional limited periods for continuity and security.

11. Deletion (minimum operational policy)

Although standard retention is 10 years, Datachaser:

  • will allow requests for export of available Customer Data/Outputs after termination, during a reasonable period; and
  • will accept deletion requests, applying reasonable efforts to delete Customer Data from active systems, except:
  • legal/tax/accounting obligations,
  • fraud/abuse investigation,
  • or temporary retention in backups (will be deleted by rotation).

12. Privacy Rights and Options (includes California)

You may have rights of access, correction, deletion, portability, or objection depending on your jurisdiction. Requests: privacy@datachaser.ai (subject "Privacy Request").

California (CPRA): you may opt out of "sharing" for behavioral advertising from the cookie preference center or by writing "Do Not Sell or Share" to privacy@datachaser.ai. We do not discriminate for exercising rights.

13. Security

We apply reasonable measures. We do not guarantee absolute security.

14. Output Limitations

Output may be inaccurate, incomplete, or outdated. The customer should validate before critical or regulated decisions.

15. Changes

We will publish updates with date and version.